When most of us think of mediation, we see it as it is practiced as part of a court proceeding performed by lawyers. In this model it is simply a negotiation; a process meant to achieve a compromise and settle a lawsuit. This model, more properly, should be called “mediated negotiation.”
We look at mediation as a process of finding our Common Ground; teaching people what Civil Discourse is, so they can get Better Outcomes.
Many mediators use the Seven Step Process:
In the 4th step, we look at the parties as human beings first, and whatever roles they are playing in the mediation as secondary. Abraham Maslow’s Hierarchy provides the paradigm for our organization.
In order to help people reconnect, Better Outcomes uses mediators to help people learn what civil discourse is and to show them how it can lead to their Common Ground.